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WARRANTIES & RETURNS

  Trademarks

All trademarks, service marks and trade names of used in the site are trademarks or registered trademarks of MYEASYSMOKES <>MES

 

Order Cancellations

Orders can be cancelled once they have been submitted, but a small fee will be charged to do so depending on how far the order has advanced in the fulfillment process.  Orders marked as Awaiting Fulfillment will incur a fee of $2.95 and orders marked as Awaiting Shipment will incur a fee of $5.95.  Orders marked as Shipped cannot be cancelled. 

All E-Liquid orders are custom filled during the order fulfillment process.  Therefore, once your E-Liquid order has been filled, the purchase is complete and cannot be returned or refunded.
 

Warranty Disclaimer

A change has recently been made to our Warranty Policy.  Batteries and chargers now come with a 30 day replacement warranty and an extended 60 day prorated warranty when purchased at retail price.  Warranty covers product failure or defects only.  Time frame for 30 and 60 day warranty is calculated based on the date the product arrived at shipping address on order and the date we were first notified of a possible defective product.  When purchased with coupon codes or otherwise discounted pricing, warranty is DOA (Dead on Arrival) only (see DOA Warranty section below).

 Warranty coverage becomes invalid and MYEASYSMOKES.COM. cannot be held responsible for any product failure, property damage, injury, or death that is the result of product misuse, modification, or abuse.  This includes the use of our products with products purchased elsewhere as we are unable to guarantee compatibility with products purchased from another retailer.  Please call us with any questions that you may have regarding compatibility or before trying to modify or use the products we sell in any other way than as mentioned on our website MES.

30 Day Replacement Warranty (Batteries, Chargers, and Mod Devices)

If product failure or defect occurs within 30 days of product being delivered to the shipping address on the order, the customer should fill out a return request on our website AT MES. (See instructions below) or notify us immediately via phone or email.  If return request or other notification is not received within 30 days, customer will not qualify for product replacement regardless of when product failed or was found to be defective.  In order to qualify for product replacement customer may also be required to return the defective product at their own expense before the replacement is shipped out.  Once we receive the product and it is determined to have failed or is defective, a replacement will be sent out at our expense or a store credit for the full purchase price of the product will be applied to the customer's account if preferred by customer or if product is no longer in stock or otherwise available.  MES will not be responsible for and will not replace or refund items that were destroyed or damaged due to user error, modification, or mishandling.

 

60 Day Prorated Warranty (Batteries, Chargers, and Mod Devices)

If product failure or defect occurs between 31 and 60 days of product being delivered to the shipping address on the order, the customer should fill out a return request on our website AT MES (See instructions below) or notifiy us immediately via phone or email.  If return request or other notification is not received within 60 days, customer will not qualify for prorated warranty regardless of when product failed or was found to be defective.  In order to qualify for prorated warranty customer may also be required to return the defective product at their own expense before store credit is applied.  Once we receive the product and it is determined to have failed or is defective, a store credit will be applied to the customer's account.  The amount of the store credit will be based on the purchase price of the product prorated out for 60 days from the date the product was delivered to the shipping address on the order.  MES will not be responsible for and will not replace or refund items that were destroyed or damaged due to user error, modification, or mishandling.

 

DOA Warranty (Atomizers, Cartomizers, and Sale Items)

All atomizers, cartomizers, and items on sale, clearance, or otherwise purchased at a reduced price such as with a coupon code come with a DOA (Dead On Arrival) Warrantly ONLY.  This means that the product will only be replaced or refunded if it is found to be defective when it arrives to the customer.   All DOA Warrantied items must be inspected and tested by the customer upon receipt and the customer must notify us within 24 hours of the time stamped delivery if a product is found to be defective.  MES will not be responsible for and will not replace or refund items that were destroyed or damaged due to user error, modification, or mishandling.

 

No Warranty (E-Liquids, PG, VG, Unflavored Nicotine, and Concentrated Flavorings)

All E-Liquid and Unflavored Nicotine orders are custom filled during the order fulfillment process.  Therefore, once your E-Liquid or Unflavored Nicotine order has been filled, the purchase is complete and cannot be returned or refunded even if it has not been shipped from our facility or received the customer.

Also, due to the consumable nature of these products and the inability to reuse or resell once they have left our facility, returns or refunds are not allowed for PG, VG, and Concentrated Flavorings.

 

All other warranties and exchanges will be handled on a case by case basis and are subject to our determination.  To the fullest extent permissible pursuant to applicable law MYEASYSMOKES.COM. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.MYEASYSMOKES.COM. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.MYEASYSMOKES.COM does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Incorrect Orders

MYEASYSMOKES is not responsible for orders that are placed incorrectly.  We reserve the right to refuse returns or exchanges of products on orders that were filled and shipped correctly.  If you have questions or are unsure regarding a product or it's function or compatibility please contact us before placing your order.  We are more than willing to provide further product description, clear up any confusion, or provide advice about the products we sell.

If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package.  We will certainly fix any mistakes that we have made, but we must be notified in a timely manner. 

 

Limitation of Liability

MYEASYSMOKES. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if it has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

MYEASYSMOKES.COM. shall not be liable for any damage, injury, death, or otherwise negative impact that is the result of the use, misuse, modification, or abuse of the products sold.
 

Typographical Error

In the event that a product is mistakenly listed at an incorrect price, MYEASYSMOKES.COM.  reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. MYEASYSMOKES.COM. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, shall issue a credit to your credit card account in the amount of the incorrect price.
 

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
 

Notice

MYEASYSMOKES.COM. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to MYEASYSMOKES.COM
 

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of FLORIDA, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located inPOLK County FLORIDA. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. 's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions.MYEASYSMOKES.COM. may assign its rights and duties under this Agreement to any party at any time without notice to you.
 

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. THANKS  FROM MES.

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